Shipping policy

Processing Time

All orders are processed within 3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

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Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout and are dependant on final shipping location.

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Shipping Locations

We currently ship to addresses within Australia.

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Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information.

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Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods for evidence.

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Contact Us

If you have any questions about your order, please contact us at:
📧 @ donquixotesoap@gmail.com